Frequently Asked Questions

We dispatch every common trailer type used in North American truckload freight:

• Flatbed & Stepdeck — open-deck freight, machinery, building materials, coils
• RGN — heavy haul, over-dimensional, drive-on/drive-off equipment
• Reefer — temperature-controlled food, produce, pharma
• Maxi — 53' double-drops and Conestogas for tall or tarped freight
• Hotshot — smaller and rush loads on a dually with a 30–40' gooseneck
• Dry van — general freight, palletized goods, boxed product
• Intermodal — 20' and 40' containers, drayage

We also book power-only, where you supply the trailer and we send the tractor and driver. If you're not sure what equipment your load needs, send us the weight, dimensions, and a photo — we'll tell you.

Two layers. Our sister company is an asset-based motor carrier based in Washington state with its own trucks and drivers — that's the first option we offer on lanes their fleet runs. Beyond that we use a vetted nationwide network of partner carriers. Every carrier goes through a compliance review — active MC authority, satisfactory FMCSA safety rating, minimum insurance limits, and a clean recent CSA history — before they can pull a load for us. No load-board fishing: every truck moving your freight is one we've onboarded.

Yes. Freight doesn't pause for the calendar, and neither do we — we offer around-the-clock and emergency service, including nights, weekends, and federal holidays. Capacity is tighter on holidays so rates can run higher, but dispatch is staffed and your freight agent is reachable. Tell us as far in advance as you can; the more lead time we have, the better we can stage equipment ahead of the holiday and lock in the best rate.

We carry:

• $1,000,000 per-occurrence / $2,000,000 general aggregate — Commercial General Liability
• $2,000,000 — Automobile Liability
• $300,000 per-truck — Cargo Insurance, underwritten by Lloyd's of London

On top of our own policies, every carrier we book is required to carry minimum auto-liability and cargo limits before being assigned a load, and we verify their certificate of insurance directly with the agent of record. Need a COI for your records? Ask your freight agent — we'll have ours emailed to you the same day.

We offer freight service everywhere. Our home base in Spokane gives us a strong advantage across the Pacific Northwest — Washington, Oregon, Idaho, and Montana — where our sister-carrier runs in-house assets and we maintain dense partner-carrier coverage. Major PNW lanes we serve daily include Spokane, Seattle, Tacoma, Bellingham, Olympia, Vancouver WA, Yakima, the Tri-Cities, Portland, Salem, Eugene, Bend, Medford, Boise, Coeur d'Alene, Lewiston, Idaho Falls, Missoula, Bozeman, Billings, and Helena.

Outside the Pacific Northwest, our nationwide carrier network covers every major U.S. freight market:

• Midwest: Chicago, Detroit, Cleveland, Indianapolis, Milwaukee, Minneapolis, St. Louis, Kansas City
• South: Houston, Dallas, San Antonio, Austin, Memphis, Nashville, Atlanta, Charlotte
• Northeast: New York, New Jersey, Philadelphia, Boston, Baltimore, Pittsburgh
• Southeast: Miami, Tampa, Jacksonville, Orlando, Raleigh
• Mountain West: Denver, Salt Lake City, Phoenix, Albuquerque, Las Vegas
• West Coast: Los Angeles, San Diego, San Francisco, Sacramento

We also book cross-border freight to and from Canada (Vancouver BC, Calgary, Edmonton, Toronto, Montreal) and Mexico (Tijuana, Monterrey, Guadalajara, Mexico City). If you have a load anywhere in North America, we can move it.

Yes — long-haul truckload is one of the things we do most. We routinely move freight from the Pacific Northwest to the Midwest, Texas, the Southeast, and the East Coast, and just as much freight inbound back to the PNW. Whether it's Spokane to Chicago, Seattle to Houston, Portland to New Jersey, or Boise to Atlanta, our carrier network has the equipment and the lanes to cover it, and our dispatch team manages the load end-to-end so you have one point of contact from pickup to delivery.

The fastest way is to call (509) 321-4380 or request a quote online. Provide origin, destination, equipment type, weight, dimensions, and pickup/delivery dates. For most lanes we can quote you the same business day; for hot loads we can quote you in minutes.

FTL (full truckload) means your shipment fills or otherwise dedicates an entire trailer — usually 10,000 lbs or more. LTL (less-than-truckload) means your freight shares trailer space with other shippers' freight and is priced by freight class, weight, and dimensions. We offer both, plus partial truckload and volume LTL when those make more sense for your shipment.

Yes. For time-critical freight we run hot-shot service (smaller loads on a dually with a 30–40' gooseneck), expedited van, and team-driver dispatch when a load needs to move coast-to-coast without sitting at a terminal overnight. Dispatch is staffed around the clock, so emergency loads at night, on weekends, or on holidays still get booked. Call us with the pickup window, weight, and dimensions, and we can usually have a truck rolling within hours.

Yes. We arrange cross-border freight to and from Canada and Mexico, including coordination with your customs broker and the required PARS/PAPS paperwork for Canadian crossings or in-bond documentation for Mexico. Common cross-border lanes include the Pacific Northwest into British Columbia and Alberta, and southbound through the major ports of entry in Texas, Arizona, and California. If you don't already have a customs broker, we can recommend one.

For most standard lanes we can have a truck booked, dispatched, and pickup-confirmed within a few hours of the rate confirmation being signed. For hot loads and expedited freight, often within minutes — our dispatchers monitor loads 24/7 and our nationwide carrier network gives us coverage even in tight markets. The exception is a lane with a real capacity shortage (storm closures, post-holiday surge, produce season in the wrong region); in that case we'll tell you up front rather than promise something we can't hit.

Both. Evergreen Shippers, LLC is a licensed property broker (MC authority on file with the FMCSA), and our sister company is an asset-based motor carrier with its own equipment running primarily in the Pacific Northwest. If your lane fits our trucks, your freight goes on our own equipment; if it doesn't, we book it with a vetted partner carrier from our nationwide network. You get one point of contact either way.

Yes — oversize and overweight freight is one of our specialties. We move loads that exceed standard legal limits:

• Over 8'6" wide, 13'6" tall, or 53' long
• Over 80,000 lbs gross vehicle weight
• Heavy machinery, construction equipment, transformers, modular buildings, wind components, mining equipment

We run them on the right trailer for the job — stepdeck, RGN, double-drop, lowboy, and multi-axle rigs for super-heavy hauls.

We also coordinate state-by-state oversize permits, route surveys, pilot/escort cars, and the night/weekend travel restrictions that come with super-loads — so you don't have to chase permits across state lines yourself. Send us your dimensions, weight, and origin/destination and we'll quote the all-in cost including permits and escorts.

LTL shipments are priced using one of 18 freight classes (Class 50 through Class 500) set by the NMFTA. The class is based on density, stowability, handling, and liability — denser, easier-to-handle freight gets a lower class and a lower rate. We'll determine the correct class for you when we quote. Bad classification leads to re-class fees, so accurate dimensions and weight up front save money.

Accessorials are extra fees beyond the line-haul rate, charged when a shipment requires services or causes delays beyond what the base rate covers. The most common ones:

• Detention — driver waiting more than 2 hours at pickup or delivery
• Layover — driver stuck overnight because of a missed appointment or delay
• TONU (Truck Order Not Used) — the load cancels after a truck is dispatched
• Lumper — third-party loaders/unloaders at the dock
• Liftgate — no dock; freight needs to be lowered to ground level
• Residential / Inside delivery — non-commercial address or beyond-the-dock delivery
• Stop-off — extra pickup or drop on a single trailer

We'll always disclose the accessorials we know of up front; the rest are billed only if they actually occur.

Transit time depends on lane mileage, equipment type, and pickup window. As a rough guide for truckload:

• Intra-PNW (Spokane ↔ Seattle, Portland ↔ Boise): often same-day or next-day
• PNW → Mountain West (Denver, Salt Lake City): 1–2 days
• PNW → Midwest (Chicago, Dallas, Houston): 2–3 days
• PNW → East Coast (New Jersey, Atlanta, Miami): 3–5 days

LTL transit is longer than truckload because LTL stops at terminals. We give you a specific transit estimate when we quote.

Yes. On truckload shipments we provide live tracking through our dispatch system plus direct contact with the driver — you can ask for a check-call or a current location any time during transit. On LTL we share the carrier's tracking link and PRO number as soon as the load is picked up. Your freight agent also proactively updates you at the milestones that matter (pickup, in-transit, delivery) and flags any issues early instead of waiting for you to ask.

If freight is damaged or lost: note the damage on the delivery receipt before signing, take photos, and contact your freight agent the same day. Under the Carmack Amendment the motor carrier is liable for cargo damage, and we'll walk you through the claim — gathering the BOL, delivery receipt, photos, and a repair estimate or invoice for the damaged goods. We help shippers file and follow claims to resolution.

Truckload rates are driven by lane (origin → destination), equipment type, mileage, fuel cost, current market capacity, weight, and any accessorials. LTL rates also factor in freight class, density, and total pallet count. Time of year matters too — produce season, retail surge weeks, and weather all shift capacity. We quote per-shipment rather than off a static table because the market moves daily.

Yes, we can arrange hazmat freight — but only with hazmat-certified carriers, and only when full hazmat documentation is provided up front (proper shipping name, UN number, hazard class, packing group, and emergency contact). Tell us it's hazmat at the time of quote. Hazmat is not something to disclose after the truck shows up.

New shippers can fill out our online Shipper Credit Application. Once we have your three trade references, we'll typically have a credit decision and terms set within 1–2 business days. You can ship freight with us before credit terms are in place — most first-time shippers book on a quick-pay or prepaid basis while the application is processed.